What you might not know about Who is Listening on
Social Media
R. Sosby
So, after years of waiting, Maria our family
friend is finally getting married to a handsome man from across the border as
we call it here in Northeast Georgia, (meaning South Carolina). Mom called me up
this weekend to let me know and how did she discover the news; Facebook.
Since
I do not have a Facebook account, I looked at the post when I visited Mom
yesterday and something stood out. The announcement was made on Friday night
and there were already congratulatory messages on Sunday afternoon from of all things,
insurance agencies. The good news is one of the companies offers travelers insurance,
so the honeymoon is certain to go off without a hitch!
I have heard
about this phenomenon before. I think it is called Social Listening, and if I
were an insurance agent, I would want Maria and her new Fiancé in my office to
discuss the future. Why not? If they are getting married, they will need a home
and that means homeowner’s insurance. They will probably want to procreate at
some point, a perfect opportunity to sell life and accident or hospitalization
insurance. The kid(s) will at some point need a car, so I can keep selling
insurance products in an endless cycle. We could call it the Insurance Matrix!
Seems this new trend is becoming more common, but
just like those dreadful cookies lingering on websites, I am not too sure that
I get warm and fuzzy when it comes to social listening. Yes, I know and believe
me I hear everyone with a social media account screaming just set your privacy
settings and you can control who sees what you post. News Flash; Facebook is
ALWAYS listening and has not stopped since 2014! (that is, if you have
inadvertently given permission to access the microphone on your device). Oh Yeah….
yell privacy setting at me now!
On a serious note, Social Listening does not mean
that someone is listening to your Facebook account in a literal manner. A
better word might to use might be monitoring. You see, companies use platforms
that vary from online service tools to extensive and expensive software
programs to search social media pages for specific keywords or phrases, (like a
wedding announcement) to gather leads. As everyone knows, lead gathering leads
to potentially increased revenue, which leads to potentially more money for
sales people, which leads to; anyway, sales cures all, you get the picture.
Just like those same insurance companies can
contact you to solicit business, there is a little trick to their cleverness as
well. When I searched for a tidbit on insurance companies and social listening,
I discovered that these companies are not in the business of just trying to
sell insurance. I found an article written by William Comcowich, (2017) and learned
that insurance companies are also interested in eliminating insurance fraud.
When
George and Margie, (fictitious characters) were skiing in Colorado, Margie
dropped her 6-karat canary diamond worth over $60 thousand. Good thing they
were insured, but wasn’t that what Margie was wearing on her finger in the
picture her sister posted this weekend? The Insurance company really likes to
know about these things. Can you say BUSTED?
Now for those of you getting these unsolicited
posts that seem to be just part of the social media experience, think about
what you have posted on your pages recently and see if there is a coincidence
in the how theses ads appear. You might be surprised to learn that there isn’t.
So, the next time you make a post on that page, remember; someone might be
listening to what you say. Now, can someone please tell me if Maria has to invite
these folks to the wedding? Hope I don’t have to cater it…